System Status

This site lists all unusual system occurrences or any other reported issues.

August 8th 2016 – 12.15 PM EST – Form performance diminished

Update: 8:58 PM EST: Issue resolved but unfortunately slow fix implementation, as doesn’t depend on the platform but on DNS servers worldwide that have to implement the changes to being able to channel users to our website and platform again. Platform availability recovered above 90%. We expect a full recovery in a few hours. Thank you […]

April 30th 2016 – 00:01 AM EST – System Maintenance

  On April 30th 2016 midnight, we will run a large update. Due to the extensive nature of the update the system will be not available for 6 hours from midnight to 6 am EST. None of your data will be lost, however, you will not be able to log in. We apologize for the […]

April 7th 2016 – 11.50 PM EST – SSL Certificate issue

  When logging into the application under www.cxgroup.co/login or app.cxquest.com the page will render a SSL cert expiration warning. We are working on this issue to resolve it asap.    

DMG Consulting Report recognizes CX Group  as most Innovative Customer Feedback Management Solution

CX Group’s action oriented & big data driven CXQuest platform rated most innovative by customers in extensive research report by DMG Consulting Irvine, CA February 9th, 2016  –  CX Group Inc. today announced that it has been recognized  as most innovative vendor in the customer satisfaction study of DMG Consulting LLC’s 2015 – 2016 Enterprise […]

Oct 29th 2015 – 9.20 PM EST – System Maintenance

10:49 EST: The maintenance task is complete. System is fully available in all regions.   Due to an update of services from our Cloud infrastructure provider, we need to run a maintenance update and will not be able to avoid downtime for several minutes for each regional zone. Login will be temporarily not available. Please […]

August 18th 2015 – 1.30 PM EST – Engagement Invitations on hold

Update: all engagement invitations are sending out as per normal. An additional email validity checker now ensures that the email bounce rates are reduced. Please refer to the latest feature update to read more about the updates.    Update: the upload patch is delayed by a day and will be uploaded on August 20th.    […]

July 6th 2015 – 1.30 PM EST – Multiple Notifications

We noticed that for customers using custom eForms, in some selected instances, some records have been duplicated. Only a small portion of all engagement records have been affected and we would to apologize for the inconvenience that some may have experienced. This issue occurred due to a malfunctioning of one of our sub-vendor’s notifications and we […]

June 16th 2015 – 4.00 PM EST – Filter Issues

We noticed that in certain isolated cases, for customers that have seen the new extended filter being activated for their instances, certain global filters have been activated that cannot be cleared by the user manually. This effectively leads to the feedback arriving from customers via Custom eForms not being displayed properly or at all. Temporary workaround: […]

Wed April 22nd 2015 – Security Upgrades – Latencies expected

A system upgrade will be performed on Wednesday April 22nd 12.00 EST. During this time, and for approximately 30 min system latency may be experienced in some isolated instances.