CX Group’s Privacy Policy For CXQuest End Users (Consumers)

CX Group LLC – Privacy Policy


CX Group LLC (“[CXG]”) and its staff and employees honor and respect your privacy and pledge to maintain a set of policies which will protect the personal information which you provide to CXG through our application software, CXQuest (the “application”), and also provide CXG access to such information to enable CXG to provide quality services to you as a user or customer of CXQuest and the other users or customers. Please note that the mere use of our application does not create a fiduciary relationship between you and CXG. In addition, CXG does not accept unsolicited instructions or information through our application.

CXG reserves the right to amend this Privacy Policy at any time and will place any such amendments on This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on CXG in respect of any other party or on behalf of any party.

All user data/information are retained for the time as required by relevant authorities. You also have the right to request access to and correction of your personal information held by CXGroup. Please write to if you wish to do so.

How Personal Information is Collected

CXG may collect your personal information through the following methods:

Submission of Engagement Data- On submission of your engagement data, CXG will collect the data you have submitted and pass it on to the merchant that invited you to submit your data.
Communications with CXG
– We may collect personal information you may disclose in your communications with us, including postal mail, email, messaging, through the application etc.

Communications with CXQuest merchants – Some transactions in CXQuest will allow you to submit data to merchants on CXQuest. Some transactions serve as a way of communicating to the merchant (e.g. providing feedback about the merchant’s product or services) or as a convenient way to submit certain personal information the merchant requires to process your requests (e.g. contact details to receive vouchers or to register warranties)

Technical information – In some cases CXQuest may automatically (i.e. not via registration) collect technical information when a user uses the application that is not personally identifiable. Examples of this type of information include the type of operating system used etc.

Cookies – To provide its services to you, CXQuest will use a “cookie”. A cookie is a small amount of data that our server sends to your platform/device when you use the application and the use of which is intended to assist us in providing better services to you on our application. CXG reserves the right to refuse access to users who erase or block cookies from this application.

How Personal Information is Used

You understand that CXG’s main purpose is to serve as a direct and convenient communication platform between you and the merchant and consent that we process your information to CXQuest merchants and allow them to react to your communication with them. By accessing selected areas in the application, you also consent that merchants make available specific promotions to you based on your past feedback given to merchants. CXG strives to make any promotional offering a pleasant experience for the consumer and will emphasizes as a product design guideline that consumers shall only see promotions where positively searching for such promotional data.

By providing your personal information to CXG, you thereby consent to our monitoring your access to and use of our application and its various services, to allow CXG and our affiliates to contact you by telephone, facsimile and e-mail, and to transfer this information to other affiliates of CXG for purposes of updating and enhancing CXG records and for CXG to contact you and to discuss the experience that you submitted data about on behalf of the merchant. You are advised that, should information be transmitted over the internet, the security of information cannot be guaranteed. Otherwise, CXG will not reveal details of your personal information/data to any other person but the merchant unless CXG is under either a legal obligation or any other duty to do so. All the information that you provide is treated as confidential by CXG and is stored on secured facilities.

We do not sell, trade, or otherwise transfer to outside parties, except for CXQuest merchants, your personally identifiable information. Users are assured that we shall at our best endeavor to ensure our employees, agents, and other relevant parties observe and adhere to the terms of this Privacy Policy.

In addition, we may disclose user data to our lawyers and legal advisors for establishing, exercising or defending our legal rights, or as otherwise authorized or required by law. Further, we may disclose user data if necessary to prevent a threat to our application and to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or breach of privacy. Collective Non-Personal Information. “Collective Non-Personal Information” is information about some or all of the users, but does not include personal identifiable information. Such information may be correlated from personal information and processed so that it does not reflect or refer to an individual identifiable user. You agree that Collective Non-Personal Information collected by CXG may be used as machine learning data to enhance processing accuracy of Sentiment analysis or speech Recognition. You agree that Collective Non-Personal Information collected or created by CXG may be provided to third parties without prior notice to you.

Links to Third-Party Sites

Our application may contain links to third-party sites/applications whose data protection and privacy practices may differ from ours. Such links are provided for your convenience and information. We are not responsible for the content and privacy practices of these other sites/applications and encourage you to consult the privacy notices of those sites/applications. Severability

In the event that any portion of this Privacy Policy is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the disclaimers and the provisions shall remain in full force and effect. If you have any queries about this Privacy Policy, please contact us at:

For Privacy Policies applicable to other sites of CXG such as the website are available here

Last updated: Dec 18th, 2014