• Big Data Customer Retention

    Spot upcoming customer churn using CX Group’s Customer Retention SaaS.

  • Customer Intelligence from behavioral tracking

    What do you know about your customers that don’t give feedback? Only the fewest do. CXQuest tracks what customers do to predictively detect churn.

  • Stamford Tyres monitors shop level Customer Satisfaction with CXQuest

    Using CXQuest’s tablet solution, Stamford Tyres steers ahead of its competitors by deeply rethinking their Customer Experience and by tracking NPS.

    CXQuest Software Trial
  • We run our business, CX Group delivers Customer insight for us.

    Radisson Hotels rely on the CX Group to collect Customer Feedback, alert the management when urgent and to interact with their guests promptly.

    CXQuest Software Trial
  • Software and Services for World Class Customer Experience

    CX Group helps businesses develop speed and attentiveness in their interaction with customers to reduce customer churn and increase referrals

    CXQuest Software Trial

ANALYZE CUSTOMER EXPERIENCE
SYSTEMIZE CUSTOMER RETENTION

Software

Our award winning Customer Experience platform CXQuest helps businesses spot customer irritation, predict imminent churn and retain customers through service recovery.

Managed Interactions

We offer managed services to help businesses interact with customers more responsively at critical moments to prevent customer escalations and ensure customer retention at a fraction of costs.

Consulting

Our highly specialized consultants will help your company assess what your customer experience is lacking and how to prevent churn and will guide you through the improvement process.

CXQuest
award winning customer experience software

Listen to Customers Everywhere
Track Customer Actions
Cognitive Computing
Operational Churn Alerts
Customer Experience Analytics
Customer Profiling