ANALYZE CUSTOMER EXPERIENCE
EXAMPLES TO GET YOU STARTED
Don’t take our word for it
But hear it from our customers
I don’t even know how we used to do it before… Now, we know exactly how the market perceives our brand, our service and there is little we do these days that isn’t entirely deliberate and based on detailed Customer Experience data.
With CXQuest we don’t just collect feedback for internal learning purposes but we listen to as many customers as possible so that we can engage the customer as incidents occur. The combined software and outsourcing offering makes it all very cost efficient and easy to operate.
We managed to improve our online reputation with a few simple steps using CXQuest. The platform disciplines us to simply be customer centric in everything we do.
CXQuest has subtly aligned our front line staff and the management team to jointly listen carefully to each and every customer’s needs. It’s all transparent and instant now, as if he had our finger on all our customer’s pulse. Now we never leave customer issue unresolved for more than an hour.