June 16th 2015 – 4.00 PM EST – Filter Issues

We noticed that in certain isolated cases, for customers that have seen the new extended filter being activated for their instances, certain global filters have been activated that cannot be cleared by the user manually. This effectively leads to the feedback arriving from customers via Custom eForms not being displayed properly or at all.

Temporary workaround: we have another server instance that can be used that is not affected by this issue that can be accessed in the meantime. Simply login to

https://54.245.121.90/

with your usual login credentials. Please ignore the certificate warnings and proceed to ‘Advanced’ and login. All records and all functions are fully available here.

We are working on the fix and estimate the normal login environment to display properly by the end of business today.

Please note that there will be no loss of data in the meantime and that all engagement records are collected and the alternative url is fully functional.

We apologize for the inconvenience and are doing our best to resume to normal service for all customers.

This issue was resolved on June 17th 2015, 1:00 am EST. 

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