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CXQuest Update Notes April 25th, 2015

An upgrade was made on April 25th midnight EST, 2015 with the following changes:

1. Security Enhancements
2. Minor Updates to the Feedback Details Display Fields
3. Asset Screen Updates
4. Autotag Colors
5. Context Templates for Automation
6. Minor Icon Changes
5. Bug Fixes


 

1. Security Enhancements

Majority of the changes we have made in this update are not visible to the user. We have upgraded security features across the entire system, implementing additional encryption levels and security protocols. This completes a series of security updates that have been going on since January 2015.

 


 

2. Minor Updates to the Feedback Details Display Fields

We are now publishing the customer’s contact details on the feedback detail screen. If the customer chose emails to get in touch with you, you will see their submitted email. If the customer decided to maintain anonymous then it will show ‘Anonymous’ either in the email field or in the name field, depending on what the customer chose to keep anonymous.

Picture1

 


 

 

3. Asset Screen updates

We continued making changes in the ‘Asset’ (Property) screen. The Asset in CXQuest represents the object you wish to track. With the last updates made at the end of March 2015 you can now track objects that are not necessarily full business outlets or branches such as ‘Touchpoints’ or processes. We have made the following changes:

(a) Full screen mode & pinning the sidebar 

Picture2

(b) Asset without addresses

It is no longer mandatory to include an address. This will allow you to create assets that represent non-physical concepts such as ‘Process’ etc..

(c) Logo Image used in all customer communication

It is no longer mandatory to include an address. This will allow you to create assets that represent non-physical concepts such as ‘Process’ etc..

Picture3


 

 

4. Autotag colors

Whenever the automator tags a feedback based on rules, the system will highlight such tags in grey. Tags that were added by a user are blue.

Screen Shot 2015-04-30 at 11.50.53 PM

 


 

5. Content Templates for automated tags

We have created some content templates you can use when creating automated tags. We will over time keep adding more templates. Simply select a template from the pull down list and see the relevant fields get populated.

Screen Shot 2015-04-30 at 11.53.33 PM

 


 

 

6. Minor Icon and Style changes

We have changed some icons and minor style changes across the system.

 


 

7. Bug Fixes

We fixed a number of bugs in this version, resulting in a more predictable, safer and better system behavior. Should you come across critical issues, please contact support@cxgroup.co

 

bugfixes

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