CX Group announces acquisition of Singapore based consulting firm ECCA Consulting

The strategic acquisition will help CX Group’s ability to deliver Customer experience Consulting and outsourcing services to its customers in Asia.

Coral Gables, FL, Feb 16th 2015 – For immediate release CX Group LLC, a customer experience software and services leader announced today the acquisition of ECCA Consulting, a regional consultancy based out of Singapore offering customer experience advisory services.

ECCA Consulting is a rapidly growing company, guiding large and medium sized enterprises to build more customer centric organizations and develop customer experience as a competitive advantage. ECCA serves customers across South East Asia and in China.

The CX Group already has an active user base in Asia of its platform CXQuest and through the acquisition aims to scale its ability to better serve its customers with outsourcing and consulting services.

“We are very happy about joining the CX Group and look forward to take a broader, combined solution spectrum to our client base and to the Asian market. The CXQuest platform is a great way to harness customer Experience best practices and will help us accelerate our growth even further in Asia” said Eng Hock Chong, Managing Director of ECCA Consulting and now VP Asia Pacific for the CX Group.

Said Paul Chirdaris, COO of CX Group, “ECCA has a proven track record in delivering great results for its customers across Asia. The appetite for higher standard of customer service is growing rapidly. We are very proud to have them join the CX Group and are happy that we can service our existing and new customer with a stronger team and a wider range of services ”.

About the CX Group:

The Customer Experience Group help businesses develop knowledge, attentiveness and speed in their communication with customers to reduce customer churn and increase customer referrals. The company is the developer of the award winning CX solution platform CXQuest and serves customers globally. More about the CX Group:

About ECCA Consulting:

ECCA Consulting is a specialized consulting firm that enables businesses to develop tangible competitive advantages through a better customer experience. ECCA serves customers across South East Asia and China.



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