This is where we publish any live system issues

August 8th 2016 – 12.15 PM EST - Form performance diminished

Update: 8:58 PM EST: Issue resolved but unfortunately slow fix implementation, as doesn't depend on the platform but on DNS servers worldwide that have to implement the changes to being able to channel users to our website and platform again. Platform…

April 30th 2016 – 00:01 AM EST - System Maintenance

  On April 30th 2016 midnight, we will run a large update. Due to the extensive nature of the update the system will be not available for 6 hours from midnight to 6 am EST. None of your data will be lost, however, you will not be…

April 7th 2016 – 11.50 PM EST - SSL Certificate issue

  When logging into the application under www.cxgroup.co/login or app.cxquest.com the page will render a SSL cert expiration warning. We are working on this issue to resolve it asap.    

Oct 29th 2015 – 9.20 PM EST - System Maintenance

10:49 EST: The maintenance task is complete. System is fully available in all regions.   Due to an update of services from our Cloud infrastructure provider, we need to run a maintenance update and will not be able to avoid downtime…

August 18th 2015 – 1.30 PM EST - Engagement Invitations on hold

Update: all engagement invitations are sending out as per normal. An additional email validity checker now ensures that the email bounce rates are reduced. Please refer to the latest feature update to read more about the updates.    Update:…

July 6th 2015 – 1.30 PM EST - Multiple Notifications

We noticed that for customers using custom eForms, in some selected instances, some records have been duplicated. Only a small portion of all engagement records have been affected and we would to apologize for the inconvenience that some may…

June 16th 2015 – 4.00 PM EST - Filter Issues

We noticed that in certain isolated cases, for customers that have seen the new extended filter being activated for their instances, certain global filters have been activated that cannot be cleared by the user manually. This effectively leads…

Wed April 22nd 2015 - Security Upgrades - Latencies expected

A system upgrade will be performed on Wednesday April 22nd 12.00 EST. During this time, and for approximately 30 min system latency may be experienced in some isolated instances.

April 1st 2015 - 8AM EST - Upgrade Maintenance

A system upgrade will be performed on April 1st 8am EST. Though we do not expect any noticeable differences, it is possible that during this time, and for approximately 30 min system latency may be experienced in some isolated instances.