What do you know about your customers that don’t give feedback? Only the fewest do. CXQuest tracks what customers do to predictively detect churn.
CX Group was awarded most innovative solution vendor by DMG Consulting in it’s extensive report on Enterprise Feedback Management solutions 2015-2016 and a leader in many other categories
SaaS platform for a better Customer Experience and Retention Management
Get alerted predictively about incidents that are likely to cause churn by analyzing activities in over 250 backend applications.
Our multi-channel customer experience analytics solutions help you uncover product & service issues through surveys and take action on them.
Connect to your existing customer facing communication systems (email, service desk, voice, webchat) and analyze what customers rant and rave about.
Track what customers do by analyzing the digital trail they leave in over 250 different back end systems and react faster to escalating churn signals.
Track and improve online reputation by connecting to over 30 different review sites and by syndicating more positive reviews online.
Build rich customer profiles to serve them better and more relevantly.