• Software & Services for Customer Experience & Retention

    CX Group is a leading Customer Experience Transformation software & services vendor and the developer of the award winning CXQuest Big Data Customer Experience SaaS platform.

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  • Integration with endless possibilities

    Collect customer experience records from over 200 different system by integrating into industry leading backend systems such as Salesforce.com or use integration layers such as Zapier.

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  • Fully customisable Self Service platform

    Manage & control customer engagements using our easy to use self-service platform

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  • Customer Lifetime Value (CLV) predictions

    Predicting your customer’s lifetime value

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  • Customer Intelligence from behavioral tracking

    Predict customer churn by analysing the customer’s digital trail

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  • Rated ‘Most Innovative’

    CX Group was awarded most innovative EFM solution vendor by DMG Consulting 2015-2016

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Big Data Software for Customer Experience and Retention Management

Retention Management

Get alerted predictively about incidents that are likely to cause churn by analyzing activities in over 250 backend applications.

Multichannel Surveys

Our multi-channel customer experience analytics solutions help you uncover product & service issues through surveys and take action on them.

Service Analysis

Connect to your existing customer facing communication systems (email, service desk, voice, webchat) and analyze what customers rant and rave about.

Behavioral Tracking

Track what customers do by analyzing the digital trail they leave in over 250 different back end systems and react faster to escalating churn signals.

Online Reputation

Track and improve online reputation by connecting to over 30 different review sites and by syndicating more positive reviews online.

Improve Customer Knowledge

Build rich customer profiles to serve them better and more relevantly.

Customers Who Trust Us

Awarded And Featured