CX Group is a leading Customer Experience Transformation software & services vendor and the developer of the award winning CXQuest Big Data Customer Experience SaaS platform.
Collect customer experience records from over 200 different system by integrating into industry leading backend systems such as Salesforce.com or use integration layers such as Zapier.
Manage & control customer engagements using our easy to use self-service platform
Predicting your customer’s lifetime value
Predict customer churn by analysing the customer’s digital trail
CX Group was awarded most innovative EFM solution vendor by DMG Consulting 2015-2016
Get alerted predictively about incidents that are likely to cause churn by analyzing activities in over 250 backend applications.
Our multi-channel customer experience analytics solutions help you uncover product & service issues through surveys and take action on them.
Connect to your existing customer facing communication systems (email, service desk, voice, webchat) and analyze what customers rant and rave about.
Track what customers do by analyzing the digital trail they leave in over 250 different back end systems and react faster to escalating churn signals.
Track and improve online reputation by connecting to over 30 different review sites and by syndicating more positive reviews online.
Build rich customer profiles to serve them better and more relevantly.